Frequently Asked Questions

A few good things to know.

Have a question about our products, orders, or subscriptions? We've rounded up some of the things we're asked most often. If you don't find what you're looking for, feel free to reach out. We're always happy to help!

Our Candles + Ingredients

Are your candles handmade?

Yes! Every Prairie Coast candle is handcrafted in small batches in Nebraska (and soon in New Jersey). From blending and pouring to labeling and packaging, we put care and intention into every step.

What kind of wax do you use?

Our candles are made with a coconut soy wax blend. We love this wax for its smooth finish, beautiful burn, and ability to hold fragrance.

What kind of fragrance oils do you use?

We use high-quality, phthalate-free fragrance oils from trusted suppliers.

These fragrance oils are formulated without organ toxins, acute toxins, CMRs (carcinogens, mutagens, and reproductive toxins), phthalates, and ingredients listed under California Proposition 65.

We're intentional about the ingredients we choose and believe you deserve to know what's going into the products you bring into your home.

Are your candles made with clean ingredients?

We believe in making candles with thoughtfully selected ingredients and being transparent about what goes into them. Our coconut soy wax and phthalate-free fragrance oils are chosen with quality and performance in mind.

Are your candles non-toxic?

We take ingredient selection seriously and choose fragrance oils that meet strict supplier standards. However, we avoid labeling any burning candle as completely non-toxic. All candles should be burned responsibly and in well-ventilated spaces.

Are your candles safe for pets?

We know pets are family! However, animals can be sensitive to fragrances, and their individual sensitivities vary. We recommend burning candles in well-ventilated areas, keeping them out of reach, and consulting your veterinarian if you have specific concerns.

Why does my candle look slightly different from the photos?

Because our candles are hand-poured in small batches, slight variations in color, texture, and appearance can occur. Coconut soy wax can also develop minor surface imperfections or frosting. These are generally cosmetic and don't affect the quality of your candle.

How long do your candles burn?

Burn times vary depending on the size of the candle, fragrance, and burning habits. To get the most out of your candle, always follow the care instructions provided here.

How do I care for my candle?

Trim your wick to approximately ¼ inch before every burn, keep your candle away from drafts, and never burn it for more than four hours at a time. Always stop use when ½ inch of wax remains.

For more tips, visit our Candle + Product Care page.

Orders + Shipping

Where is Prairie Coast located?

Prairie Coast is a veteran-owned, small-batch candle and home fragrance business based in Nebraska. While our former brick-and-mortar mercantile has closed, we're still creating and shipping our products through our online shop.

How long does it take to process my order?

Because our products are handcrafted in small batches, processing times can vary. Preorders and made-to-order products may require additional time, which will be noted on the product page.

Once your order ships, you'll receive an email with tracking information.

Do you offer free shipping?

We occasionally offer free shipping promotions, and our seasonal Candle Club subscription and Book Club subscription includes free shipping. Any applicable shipping discounts will be displayed at checkout.

Can I change or cancel my order?

Please contact us as soon as possible if you need to make a change. We'll do our best to accommodate your request before your order ships, but changes and cancellations cannot be guaranteed.

What if my order arrives damaged?

We're so sorry if something arrives less than perfect! Please contact us with your order number and photos of the damaged item and packaging so we can help resolve the issue.

Do you accept returns or exchanges?

Please visit our Return + Refund Policy for information about eligible returns, exchanges, and damaged items.

Candle Refills

Do you offer candle refills?

Yes! Our candle refill program allows you to give eligible Prairie Coast candle vessels another life rather than tossing them once the candle is finished.

How does the refill program work?

Simply purchase a candle refill through our website. You'll receive instructions and a prepaid shipping label to send your empty, cleaned vessel back to us.

Once we receive and inspect your vessel, we'll refill it and ship your freshly poured candle back to you.

Can I drop off my candle vessel in person?

At this time, our candle refill program is available by mail only. We no longer accept in-person drop-offs.

Can I refill any candle jar?

Our refill program is designed for approved Prairie Coast candle vessels. Not all containers are suitable for refilling, so please review the program details before mailing yours in.

Subscriptions

What is the Prairie Coast Candle Club?

Our Candle Club is a seasonal subscription created for candle lovers who enjoy a little surprise with each changing season.

Every three months, you'll receive an exclusive Prairie Coast candle featuring a scent made just for Candle Club members. Plus, shipping is always free!

What is the Prairie Coast Book Club?

Our Book Club combines two of our favorite things: good books and cozy candles.

Every two months, members receive a book and a coordinating handcrafted candle. Members can also participate in book discussions, vote on upcoming reads, and join our scheduled book club meetups.

Can I cancel my subscription?

Of course! You can manage your subscription through your customer account. Be sure to make changes before your next billing date to avoid being charged for an upcoming box.

Wholesale

Do you offer wholesale?

Yes! We love partnering with independent retailers, boutiques, gift shops, and other small businesses that want to bring Prairie Coast products to their customers.

How do I become a Prairie Coast retailer?

Visit our Wholesale page to learn more about carrying Prairie Coast in your store and applying for a wholesale account.

Do you offer custom or private-label candles?

Interested in something custom? Send us a message with a few details about your project, and we'll let you know what options may be available.

Still Have Questions?

We're a small business, and there's a real person behind every order, candle, and message.

If you have a question we haven't answered, we'd love to hear from you!

Visit our Contact Us page to get in touch.